Help centre
Can’t find what you need or have a query? We’re here to help. Find the answer in this section.

FAQs

Es una plataforma creada desde Correos para dar visibilidad a los productores locales de zonas rurales a nivel nacional y fomentar el consumo local y de proximidad, reduciendo a los intermediarios y ofreciendo variedades autóctonas en cualquier parte geográfica.
Just like any other online shop, you can place orders as a guest or a registered user. Select the products you want and add them to your trolley.
Yes. You can combine articles from several different producers in one order, regardless of their geographical origin. You’ll receive updates on the progress of the different deliveries associated with your order.
No. And there is no minimum order.
You can pay by: - Credit or debit card- Paypal
Receive your goods wherever you prefer for the same price. - Post offices - CityPaq - At home
Yes. Please note, if you’re buying from the Canary Islands, Ceuta or Melilla, you may have to pay additional taxes and customs duties on receipt of your goods.
A maximum of 2 days after the seller has posted your goods.
After you have placed your order, the seller (producer) has 48 hours to send the items you purchased.
Any claims or returns must be communicated directly to the seller. Consult the Terms and Conditions of service, point 5.2.
More queries? Contact us directly